General terms and conditions

General Terms and Conditions – KARACA Porselein Holland B.V.

1. General
 These general terms and conditions apply to all purchases of household items via the webshop of KARACA Porselein Holland B.V., located at Dukdalfweg 26, 1041 BE Amsterdam. By placing an order, the consumer agrees to these terms and conditions. These terms have been drawn up in accordance with Dutch law and are intended to provide clarity and legal certainty for both the consumer and the seller.

2. Definitions

  • “Seller”: KARACA Porselein Holland B.V.
  • “Consumer”: any natural person not acting in the exercise of a profession or business who enters into an agreement with the seller.
  • “Product”: household items offered by the seller.

3. Applicability
 These terms and conditions apply to all offers, agreements, and deliveries of products to consumers within the Netherlands. Deviations are only valid if confirmed in writing by the seller.

4. Prices and Shipping Costs
 All prices include VAT and exclude shipping costs. Any shipping costs or additional charges are stated separately before the conclusion of the agreement.
 The seller reserves the right to dissolve an agreement if there are obvious errors in price indications or product information.

5. Orders and Conclusion of the Agreement
 The consumer makes a binding offer by fully completing the online order process and confirming the button “Order with payment obligation.”
 The agreement is only concluded once the consumer has received written confirmation of the order by e-mail (“order confirmation”) from the seller. Until this confirmation, the seller reserves the right to refuse the order without stating reasons.

6. Payment and Collection Costs
 Payment must be made via the available payment methods. The order will only be processed after receipt of payment. If payment is not made within the specified period, the consumer owes statutory interest.
 Extrajudicial collection costs will be charged in accordance with the Dutch Collection Costs Act (Wet Incassokosten, WIK).

7. Delivery
 The seller aims to deliver orders within 3 to 5 working days unless otherwise indicated. If delivery is delayed or proves impossible, the consumer will be informed in time.
 The seller is not liable for delays caused by force majeure or logistical disruptions (such as natural disasters, pandemics, strikes, government measures).
 The seller is entitled to make partial deliveries insofar as this is reasonable for the consumer.

8. Retention of Title
 The delivered products remain the property of the seller until full payment has been received. Until that time, the consumer may not sell, pledge, or encumber the products.

9A. Statutory Right of Withdrawal (14 days)
 The consumer has the right to withdraw from the agreement within fourteen (14) days without giving reasons (Art. 6:230o Dutch Civil Code).
 The period starts from the day on which the consumer or a third party designated by him (not the carrier) physically receives the product.
 To exercise the right, the consumer must notify the seller (KARACA Porselein Holland B.V., Dukdalfweg 26, 1041 BE Amsterdam, e-mail: info@karaca.nl) by means of an unambiguous statement (by post or e-mail).
 The attached model withdrawal form may be used for withdrawal, but this is not mandatory.

9B. Consequences of Withdrawal
 After withdrawal, we will refund all payments received from the consumer, including delivery costs for standard delivery, without delay and in any event within 14 days of being informed of the withdrawal. For the refund, we use the same payment method used by the consumer.
 We may withhold reimbursement until we have received the goods back or the consumer has provided proof of return shipment.

9C. Voluntary Return Guarantee (30 days in total)
 In addition to the statutory right of withdrawal, we offer a voluntary return guarantee of a total of 30 days:

  • 14 days statutory right of withdrawal (Art. 6:230o Dutch Civil Code)
  • 16 days voluntary return period

Conditions:

  • Applies only to standard products
  • Product unused and undamaged
  • Original packaging and labels intact
  • Return shipment no later than 30 days after receipt

Refund:

  • Within 14 working days after receipt of the return
  • Via the original payment method
  • No costs for reimbursement

This guarantee does not affect statutory rights under non-conformity (Art. 7:17 Dutch Civil Code) or warranty.

9D. Return Costs
 In accordance with Art. 6:230s paragraph 2 Dutch Civil Code, the consumer bears the direct costs of return shipment, provided that the delivered goods correspond to the order and are not defective.
 The costs are automatically deducted from the refund.

  • Netherlands: € 4.99
  • Germany: € 4.99
  • France: € 9.99

A separate return fee applies to each individual return package.
 In the case of defective delivery or non-conformity, the return costs are borne by the seller.

Model Withdrawal Form

(only complete and return this form if you wish to withdraw from the agreement)

To:
 KARACA Porselein Holland B.V.
 Dukdalfweg 26
 1041 BE Amsterdam
 E-mail: info@karaca.nl

I/We () hereby give notice that I/we () withdraw from our agreement concerning the sale of the following goods ()/the provision of the following service ():

  • Ordered on () / Received on ()
  • Name of consumer(s): ....................................................
  • Address of consumer(s): ....................................................
  • Signature of consumer(s) (only if this form is submitted on paper): ....................................................
  • Date: ....................................................
     (*) Delete where not applicable.

10. Exclusion of the Right of Withdrawal
 No right of withdrawal for:

  • customized or personalized goods;
  • perishable or rapidly ageing goods.

Early termination of the right of withdrawal for:

  • sealed goods which are not suitable for return due to health protection or hygiene reasons, once the seal has been broken;
  • goods which, after delivery, are inseparably mixed with other items.

11. Conformity and Warranty
 The consumer is entitled to receive a product that conforms to the agreement (Art. 7:17 Dutch Civil Code). In the case of non-conformity, the consumer is entitled to free repair or replacement (Art. 7:21 Dutch Civil Code). If this is not possible or not reasonable, the consumer is entitled to a proportional price reduction or termination of the agreement.
 The defect must be reported to the seller in time after discovery.

12. Limitation of Liability
 The seller is only liable for direct damage caused by intent or gross negligence. Liability is in any case limited to the amount paid for the product.
 Indirect or consequential damages are excluded, unless mandatory law provides otherwise.

13. Complaints and Disputes
 Complaints can be submitted in writing via info@karaca.nl. We strive to handle them within 14 days.
 Consumers may use the European Commission’s ODR platform: http://ec.europa.eu/consumers/odr.

14. Applicable Law and Competent Court
 All agreements are governed exclusively by Dutch law. Disputes will be submitted to the competent court in the district where the seller is established, unless mandatory law provides otherwise.

15. Contact Details
 KARACA Porselein Holland B.V.
 Dukdalfweg 26, 1041 BE Amsterdam
 Chamber of Commerce number: 88960463
 E-mail: info@karaca.nl